Diagnóstico dos processos organizacionais em uma empresa do ramo de decoração como subsídio para a implantação de um plano de cargos e salários.

Abstract

This study aimed to conduct an organizational diagnosis of AM QUADROS, a company located in Juazeiro do Norte, Ceará, Brazil, in order to support the implementation of a Job and Salary Plan. This is an applied and descriptive study with a qualitative approach, developed through an organizational assessment in a company operating in the framing, image editing, glasswork, and decoration sectors. Data collection was carried out through direct observation, semi-structured interviews, and the application of a diagnostic questionnaire with managers and employees from the administrative financial, commercial, and production sectors. The results revealed weaknesses related to the lack of process formalization, absence of an organizational chart, insufficient managerial controls, and lack of systematization in human resource management practices. Among the identified opportunities for improvement, the implementation of a Job and Salary Plan stood out as an important instrument to promote greater clarity of job responsibilities, compensation balance, employee motivation, and professional development. As a result of the study, a preliminary schedule for the implementation of the proposed plan was developed, aiming to contribute to the improvement of the company’s organizational management.