Libras no turismo: comunicação inclusiva no atendimento ao público surdo.

Abstract

This study aimed to analyze the contributions of an introductory Brazilian Sign Language (Libras) workshop as a second language (L2) for workers at the Horto do Padre Cícero Cable Car, with the goal of promoting communication accessibility in services provided to deaf visitors. The research is characterized as qualitative and exploratory, conducted through field research. It is grounded in Carlos Skliar (1998), Audrei Gesser (2012a; 2012b), and Neiva de Aquino Albres (2016), as well as Law No. 10,436/2002 and Decree No. 5,626/2005. Initially, a questionnaire was administered to identify participants’ prior knowledge of Libras, deafness, and service to deaf people. Subsequently, an eight-hour workshop was conducted, addressing deaf culture, legislation, Libras teaching, and signs related to the tourism context. The results revealed limited knowledge of Libras and difficulties in serving deaf visitors. After the training, greater understanding of Libras and the importance of continuous professional development was observed. It is concluded that the workshop contributed to expanding participants’ understanding of communication accessibility and appreciation of the deaf community, fostering more inclusive practices in the tourism environment and strengthening humanized service.