Elaboração de um artefato de treinamento em consultoria empresarial: uma experiência de aprendizagem em mapeamento de processos

Abstract

This study aimed to develop and apply a training artifact focused on teaching business consulting, emphasizing process mapping and the use of digital tools as learning support. The research was conducted within the context of a university extension project involving students who participated in a training program structured through theoretical and practical activities. The methodology is characterized as applied research with a qualitative approach and descriptive objectives. Data collection was carried out through direct observation of the activities, analysis of team performance in the proposed tasks, participation and feedback provided by students at the end of the training. The methodological proposal was organized into modules covering consulting concepts, process mapping techniques, and the use of digital tools for modeling and organizing workflows. The results indicate that participants showed improvement in understanding the concepts addressed and greater familiarity with digital tools commonly used in organizational contexts. Furthermore, students’ feedback highlighted the practical relevance of the training for both academic and professional development. It is concluded that the use of practical learning activities combined with digital tools can contribute to the development of learning in business consulting and process management.